FAQ

RH Stone Surfaces FAQ

1. What types of surfaces do you offer?
We offer a wide range of surfaces including quartz, granite, marble, Dekton, and porcelain worktops, perfect for your kitchen and bathroom needs.

2. Where are you located?
We have an office in Newcastle, with our showroom at RH Stone Surfaces, Elswick Way Industrial Estate, Newcastle Rd, South Shields NE34 0LW. Visit us to explore our materials and discuss your project.

3. Where do you service kitchen worktops?
Based in Tyne and Wear, we service the entire North East, including Teesside, Seaham, Darlington, Consett, Hexham, Carlisle, Redcar, Billingham, and County Durham.

4. What is the cost of your worktops?
Pricing varies based on custom orders, materials, and designs. For accurate pricing on your kitchen worktops in Newcastle, contact us directly.

5. Do you provide installation services?
Yes, we offer professional installation services for all our surfaces, ensuring a perfect fit in your home.

6. Can I see samples before making a decision?
Absolutely! We encourage you to visit our South Shields showroom to see and feel the materials we offer.

7. What is the lead time for receiving my order?
Lead times vary by material and design. We’ll provide an estimated timeline when you place your order for your worktops.

8. What is the warranty on your products?
We provide a warranty covering defects in materials and workmanship, ensuring your investment is protected.

9. How do I care for my stone surfaces?
Regular cleaning with mild detergent is recommended. Specific care instructions vary by material; contact us for details.

10. Do you offer custom designs?
Yes, we specialize in custom designs tailored to your specifications, making your kitchen unique.

11. Can you help with the design process?
Absolutely! Our team will guide you through the design process to ensure your vision comes to life.

12. What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, bank transfers, and cash.

13. Do you have a minimum order size?
No strict minimum order size, but larger projects may benefit from better pricing.

14. What should I prepare before the installation?
Please ensure the area is clear of furniture and obstacles. Our team will provide specific instructions prior to installation.

15. Can I reschedule my installation?
Yes, please provide as much notice as possible to accommodate changes.

16. Do you offer delivery services?
Yes, we coordinate delivery with your installation schedule.

17. Are your materials environmentally friendly?
We source materials from suppliers who follow environmentally responsible practices.

18. How thick are your worktops?
Our worktops generally range from 20mm to 30mm thick, with options for custom thicknesses.

19. Can I use my worktops for outdoor spaces?
Certain materials are suitable for outdoor use. Consult our team for specific recommendations.

20. What is the difference between quartz and granite?
Quartz is engineered stone, while granite is a natural stone, each with unique properties and aesthetics.

21. How do I handle stains on my surfaces?
Stains can often be removed with mild soap and water. For tough stains, consult our care guidelines.

22. Is it safe to use hot items on my worktops?
While many surfaces are heat resistant, we recommend using trivets or mats for extreme heat protection.

23. Do you provide maintenance services?
Yes, we offer maintenance services to keep your surfaces in top condition.

24. Can I mix different materials in my kitchen?
Absolutely! Mixing materials can create a beautiful and functional design for your kitchen.

25. Are your surfaces scratch-resistant?
While our surfaces are durable, no material is completely scratch-proof. Proper care is essential.

26. Do you offer any promotions or discounts?
We occasionally have promotions. Check our website or contact us for current offers on our worktops.

27. What if I have a problem after installation?
Contact us immediately if you encounter any issues. We’re here to help!

28. Can I install the worktops myself?
We recommend professional installation to ensure the best results.

29. How do I get a quote?
Contact us with your project details, and we’ll provide you with a custom quote for your kitchen worktops.

30. Do you have a portfolio of past work?
Yes, view our portfolio showcasing previous projects in our showroom or online.

31. Can I make changes to my order after it’s placed?
Changes can be made; please contact us as soon as possible.

32. What type of sealant do you use?
We use high-quality sealants appropriate for the specific materials chosen.

33. How can I contact you for more information?
Reach us via phone, email, or by visiting our showroom. All contact details are available on our website.

34. What do customers say about your services?

• Customer Testimonial 1: Clients appreciated the quality of materials and the professionalism of the installation team, noting how their new surfaces transformed their kitchens. Read more

• Customer Testimonial 2: Customers praised the design consultation process, highlighting how helpful the team was in choosing the right materials and colors. Read more

• Customer Testimonial 3: Clients expressed satisfaction with the overall service, noting timely delivery and installation, as well as the beauty of their new worktops. Read more

Feel free to reach out if you have any more questions!

The worktops from RH Stone Surfaces exceeded my expectations. The quality and craftsmanship are exceptional.

Customer Reviews

RH Stone Surfaces, a family-owned business since 1950, is the top supplier of quartz, granite, and porcelain worktops in the North East of England

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